Terms & Conditions

Just Personalise T&C's

Our Terms & Conditions

The Short & Sweet Part

The complete Terms of Service provided is based on your application approval as a Retailer. After you are approved, if you do not agree to the following terms you are under no obligation to use our services. If you do decided to use the services we provide we will accept that as your acceptance and acknowledgment of these terms and conditions.

We reserve the right to refuse to print any custom project which we feel violates our image upload policies. Please refrain from uploading images & text which are homophobic, racist, trademarks or any images disparaging remarks about other people and or companies. All images used in custom projects you are 100% responsible for, we do not accept any liability for any issues (legal or otherwise) that arise from your creation. Please ensure you use images to which you own the rights to reproduce and that they do not infringe on the owner's copyrights, trademarks or intellectual property rights. We reserve the right to refuse to print any image which is clear violation of an owner's copyrights, trademarks or intellectual property rights and you may be contacted to request an alternative image. When you upload an image you do not confer any rights to Just Personalise, we only use the image that you upload to create your custom project, sometimes we may use these images to gain a better understanding of your needs to be able to service your needs in a greater way. We will never sell any products with your images without your consent, in the same way we ask you to respect our rights and of our artists & collaborators and ensure none of their work is taken and used, sold, reproduced without gaining permission first.

Please ensure your artwork is uploaded correctly using the correct template, with the correct customer information. If we complete an order and the data in incorrect you will still be response for payment and we will not be held liable. No refunds will be provided for incorrectly submitted artwork or customer information.

Albeit this is very rare, but we may reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

The term Just Personalise' or US or We' or 'Just Personalise' refers to Just Personalise, the owner of the website whose registered office is: 2 Sabre Way, Just Personalise, Peterborough, PE1 5EJ. Our company registration number is 07567194. Snuggle Partners provides service to you subject to the following Terms of Use. These Terms of Use ("Terms") govern your access to and use of the services and the Just Personalise website (the "Services"), and any information, text, graphics, or other materials uploaded, downloaded or appearing on the Services (collectively referred to as "Content"). Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Services you agree to be bound by these Terms. You are only authorized to use the Services if you agree to abide by all applicable laws and to these Terms of Use. Please read these Terms of Use carefully. If you do not agree to these Terms of Use, please do not use the Services. In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Returns Policy

We are confident that you will be happy with your purchase but in the unfortunate event that you are not, we will do our very best to make it right. If the item you have ordered is defective, or you have simply changed your mind then, provided that it is in its original condition and unpersonalised, you can return it to us for prompt replacement or refund within 7 days of delivery. Click here for the full Returns Policy.

Use of Site

You are responsible for your use of the Services, for any content you post to the Services, and for any consequences thereof. The Services that Just Personalise provides is always evolving and the form and nature of the Services that Just Personalise provides may change from time to time without prior notice to you. In addition, Just Personalise may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and may not be able to provide you with prior notice. We also retain the right to create limits on use and storage at our sole discretion at any time without prior notice to you. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Pricing & Stock

All pricing information on the Web Site is correct at the time of going online. Just Personalise reserves the right to change prices and alter or remove any special offers from time to time and as necessary, all prices shown on the Web Site. Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Just Personalise correspond to the actual Goods, Just Personalise is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Just Personalise aims to keep sufficient items in stock to fulfil orders within the above timescales, if there is a foreseen delay in achieving this you will be informed as soon as possible. You will then have the choice to either wait until your items come back into stock or to cancel your order. Just Personalise will only ship orders when full payment has been received and authorised.


Any information that you provide to Just Personalise is subject to our Privacy Policy, which governs our collection and use of your information. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information for storage, processing and use by Just Personalise. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements, shipping notifications, and administrative messages. These communications are considered part of the Services and your user experience, which you may not be able to opt-out from receiving. You can opt-out of most communications from Just Personalise including our standard newsletter.

Your Account

Certain personal details will be stored and no payment details, any information collected will only be used in accordance with the Data Protection Act 1998. We may share the data amongst our group companies and our business partners for the purposes of our legitimate interests including statistical analysis, marketing of products and services. Just Personalise will not sell or pass on any personal data to any third party unless obliged to by UK Government authorities.


All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content (ie. user submitted comments, uploaded images, photos, etc.). Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate. Under no circumstances will Just Personalise be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere. You recognize and agree that the content, resources and other components (including but not limited to button icons, product design image blanks, page headers, logos and design graphics) available on the Website are the property of Just Personalise and are protected by copyrights, trademarks, service marks or other proprietary rights and laws. If you offer feedback to us regarding the Website, for example; suggestions for improvements or different products, implementation of that feedback is owned by us and may become part of the Website without compensation to you. We reserve all rights in and to the Website unless we expressly state otherwise.

Order Processing

When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know. An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. All orders placed up to midnight will be processed the next working day, and all orders paid for after this time will be processed the next working day. Orders cannot be cancelled once they have been paid for, as all orders placed are considered custom/bespoke they not eligible under our cancellation policy except for when the print or product may be defective. (This does not affect your statutory rights) We will do our best to provide and faithfully reproduce accurate representation of the colours in your artwork/imagery but due to the differing standards and levels of technology we cannot guarantee specific colours or tones.


All orders placed up to midnight will be processed the next working day, and all orders paid for after this time will be processed the next working day. An additional delay may occur during peak seasons as this service is not a guaranteed service we accept no liability for loss. Deliveries will be made using our network of carriers and we cannot guarantee which carrier the order may be sent out with. Special Delivery or Next Day delivery orders do no guarantee that you will receive your order the day after placing the order. However should guarantee delivery the day after it has been received and despatched by us. Just Personalise accepts no liability for any disruption or non-availability of carrier services resulting from external causes including, but not limited to natural events, acts of war or legal restrictions or any other circumstance outside of our control. If customer has not received an order we must be notified within 30 days of us despatching the order, claims made outside of this period will not be covered. If tracking information is available and it shows as delivered Just Personalise will be held liable and will not resend replacement(s). Lost items will be covered at our discretion but an exceptionally high rate of lost items may then incur additional charges. Orders will only be resent to the original recipient, at the original address using the exact same order details as initially received. Replacement Products for items not received are subject to investigation at our discretion.

Damage In Transit

All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Faulty Items

If your goods develop a fault within 30 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 30 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. This does not apply to faults caused by accident, neglect or misuse. Replacement Products for damaged or faulty items are subject to investigation at our discretion.

Availability of the Site

The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Just Personalise accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Copyright Policy

Just Personalise respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner. Just Personalise retains the rights to terminate a user's account if the user is determined to be a repeat infringer.

Intellectual Property Rights

You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof. Any photograph, image, information, know-how, idea, suggestion, material, or other content you post to the Site through use of the Services, including but not limited to: posts in a forum or photo gallery and images uploaded for the creation of custom products ("Products") to be supplied by Just Personalise to the customer, will be collectively referred to herein as "Content". Content that complies with the Terms may be used by the customer to create Products. Posting of Content not owned by you or which you have no permission to submit will be considered a violation of the Terms, and may be a violation of intellectual property and/or other applicable laws. You specifically represent that any Content is: (i) your original work, or it is properly licensed, and does not violate the copyright or any other personal or property right of any third party; and that (ii) you have obtained any and all releases and permissions necessary for submitting the Content. You retain your rights to any Content you submit, post or display on or through the Services. You may not use the Services in connection with any web site other than the Site or in any other medium, or with any Content or connection with any activity, that is sexually explicit or suggestive; unnecessarily violent or derogatory of any ethnic, national, racial, gender, religious, professional, sexual orientation, disability or age group; profane or pornographic, promotes alcohol, illegal drugs, tobacco, firearms/weapons (or the use of any of the foregoing); promotes any activities that may appear unsafe or dangerous; promotes any particular political agenda or message; defames, misrepresents, or contains disparaging remarks about other people or companies; infringes on the rights of any third party; or violates any law. The Services are intended for personal use only. You may not use photos of celebrities or other famous persons. If you create Products or any Content using the Services, you represent and warrant that: (i) you have received all necessary releases and permissions to use, modify and reproduce any photos or materials used to create the Products or that you have personally taken the photos; and (ii) your Creation does not violate, and its use will not violate, the rights of any third party or any applicable law or ordinance. If it is determined that you have, at any time, violated any of the foregoing provisions, you may thereafter be barred from submitting or posting any further material using the Services, and we may pursue any remedies available under these Terms of Use or at law. We may contact you or any third parties to verify the information you provide to us, the rights you have secured with respect to the Products, obtain additional commentary, and to film, record and make a record of any statements made by you or others in the course of our conversations or correspondence with you. We may also send you information and notices regarding your Products by email, telephone or other means based on the information you provide to us.

Prohibited Activities

You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or the Content therein. You agree not to: Use the Just Personalise Content, or the Services for any unlawful purpose, restrict or inhibit any other user from using and enjoying Services, including by hacking or defacing any portion of Just Personalise website, introducing any virus, worm, trojan horse, easter egg, time bomb, spyware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment; post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communications or engage in spamming or flooding; impersonate any other person or entity, or misrepresent your affiliation with any other person or entity; upload for the purpose of reproduction or sharing via social networking websites any Content using the Services or where you do not own or control, or have not received the necessary licenses to, all Intellectual Property Rights, rights of privacy and publicity and all other rights in and to such materials; use any materials in any manner that infringes any Intellectual Property Rights or other rights of any party; or market any goods and services for any business purpose (including advertising and making offers to buy or sell goods or services), unless specifically allowed to do so by Just Personalise in writing. We reserve the right, but undertake no duty, to review, move or delete or refuse to process any Content provided for the purpose of creating Products, in our sole discretion.

Cancellation/Termination of Account

If we notify you either by e-mail or letter that your access to your Retailer/Wholesale account is terminated; you must refrain from accessing and/or using it immediately. Your access or the login area of the Just Personalise website will become inaccessible to you. In the event these Terms of Service or your status as a Retailer or account are terminated, the restrictions regarding intellectual property matters, the representations and warranties, limitations of liabilities, and indemnities set forth herein will survive termination. We reserve the right to cancel, refuse shipment, delay, or recall from the carrier any suspected purchase order(s) if fraud is assumed.


Nothing in these Terms limits our liability to you in the event of death or personal injury from our negligence. We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach at the time we enter into our contract with you; iii) any increase in loss or damage results from breach by you of any of these Terms. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time we enter into our contract with you (such as loss of profits or loss of opportunity). As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These Terms do not affect those rights.

Law and Jurisdiction

These terms and conditions and the relationship between you and Just Personalise shall be governed by and construed in accordance with the Law of England and Wales and Just Personalise and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.